Welcome to Anne Fontaine (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.chicannefontaine.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use

1.1 Eligibility

Our website and services are intended for users who are at least 18 years old and reside in our service areas (excluding parts of Asia and select remote regions).

1.2 User Obligations

You agree to:

  • Provide accurate account and purchase information
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not reproduce or distribute our content without permission

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our Parisian-inspired accessories including handbags, shoes, jewelry, and signature white shirts. However, slight variations in color or texture may occur due to monitor settings.

2.2 Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Considerations

For health and safety reasons, jewelry, collar clips, and cufflinks may only be returned if faulty.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. All orders are processed within 1-2 business days from our Truro atelier.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order.

4. Shipping and Delivery

4.1 Shipping Options

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

4.2 Delivery Responsibilities

Risk of loss passes to you upon delivery. You are responsible for providing accurate delivery information. We cannot be held responsible for delays due to customs or incorrect addresses.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unworn, unused items with original tags and packaging. Proof of purchase is required.

5.2 Return Process

Email [email protected] with your order number to initiate a return. Return shipping costs are your responsibility unless the item is faulty.

5.3 Refunds

Approved refunds are processed within 5 business days to your original payment method. Original shipping fees are non-refundable.

6. Intellectual Property

All content on our site, including designs, logos, and product imagery, are the property of Anne Fontaine and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability

7.1 Our Responsibility

We are responsible for providing goods as described and processing orders with reasonable care. Our liability is limited to the purchase price of affected items.

7.2 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these terms, please contact:

Anne Fontaine Customer Service
75 Calenick St, Truro, GB TR8L 8IR
Email: [email protected]

Last updated: [Insert Date]