Privacy Policy

At Anne Fontaine, we approach your privacy with the same care and precision that defines our signature white shirts and leather goods. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit www.chicannefontaine.com.

1. Information We Collect

In keeping with our commitment to refined simplicity, we collect only what is necessary:

• Personal Details: Name, email address, shipping/billing address when you make a purchase of our accessories, bags, or shoes
• Payment Information: Encrypted card details processed through our secure gateway (we never store complete payment information)
• Order History: Your selections of our collar clips, cufflinks, or Scarlett Handbag to provide personalised service
• Technical Data: IP address, browser type, and device information for security and optimisation
• Preferences: Your interactions with our collections to enhance your shopping experience

2. How We Use Your Information

Your data is handled with the same Parisian discretion we apply to our atelier:

• Process orders for our luxury goods and arrange worldwide delivery (excluding Asia and select regions)
• Provide customer support through our Truro-based team
• Improve our website and product offerings
• Send occasional updates about new collections (only with your consent)
• Prevent fraud and ensure transaction security
• Comply with legal obligations

3. Data Sharing & Disclosure

We treat your information with the confidentiality of our finest leather goods:

• Service Providers: Trusted partners assisting with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and IT security
• Legal Requirements: When necessary to comply with laws or protect our rights
• Business Transfers: In the event of a merger or acquisition, with appropriate confidentiality protections

We never sell your personal information to third parties.

4. Data Storage & Security

Your information is protected with the same craftsmanship we apply to our heels and sneakers:

• Encrypted storage in secure facilities
• Regular security audits of our systems
• Limited access to authorised personnel only
• Retention only as long as necessary for legal or business purposes

While we implement rigorous protections, no online transmission can be guaranteed 100% secure.

5. Your Rights

As our valued client, you maintain control over your information:

• Access: Request details of personal data we hold
• Correction: Update inaccurate information
• Erasure: Request deletion where legally permissible
• Restriction: Limit how we use your data
• Objection: Opt-out of marketing communications
• Portability: Receive your data in a transferable format

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies – like the perfect finishing touch to an outfit:

• Essential Cookies: Necessary for secure checkout and shopping bag functionality
• Analytical Cookies: Help us understand how clients interact with our collections
• Preference Cookies: Remember your settings for future visits
• Marketing Cookies: Used with consent to show relevant product suggestions

You may manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve clients worldwide (excluding Asia and select regions), your information may be transferred outside the UK/EEA with appropriate safeguards in place.

8. Policy Updates

We may occasionally update this policy, with changes reflected on this page. Significant changes will be communicated to registered clients.