At Anne Fontaine, we combine Parisian elegance with thoughtful service. Below you’ll find answers to common queries about our timeless pieces and refined shopping experience.
Our Products
Q: What makes Anne Fontaine products distinctive?
A: Our collections embody minimalist Parisian sophistication with meticulous craftsmanship. From our signature white shirts to handcrafted leather goods, each piece is designed to become a foundation of enduring style.
Q: Do you offer accessories to complement your clothing?
A: Absolutely. Our curated accessories range includes jewelry, scarves, belts, and our iconic handbags – all designed with the same attention to detail as our clothing collections.
Q: How should I care for my Anne Fontaine pieces?
A: Each item includes specific care instructions. Generally, we recommend gentle hand washing for our shirts and professional cleaning for leather goods to maintain their refined appearance.
Ordering & Delivery
Q: Where do you ship?
A: We deliver worldwide (excluding Asia and select remote regions) via DHL, FedEx, or EMS, bringing Parisian elegance directly to your doorstep.
Q: What are my shipping options?
A: We offer:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
– Complimentary Shipping: For orders over £50 (15-25 business days via EMS)
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
– Complimentary Shipping: For orders over £50 (15-25 business days via EMS)
Q: How long does order processing take?
A: Each order undergoes 1-2 business days of meticulous preparation in our Truro atelier, including final quality inspection, before dispatch.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return window from delivery date. Items must be unused with original packaging. Please contact [email protected] to initiate returns.
Q: How will I receive my refund?
A: Refunds are processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 14 business days after we receive your return.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal – all processed through our secure payment gateway.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Q: Do you offer gift wrapping?
A: Every Anne Fontaine order is presented in our signature minimalist packaging – an elegant unboxing experience that reflects our design philosophy.
Client Services
Q: How can I contact customer service?
A: Our client services team is available via email at [email protected]. We typically respond within 24 hours.
Q: Where is Anne Fontaine located?
A: Our atelier is located at 75 Calenick St, Truro, GB TR8L 8IR, where each piece is prepared with the care befitting our Parisian heritage.
For any further inquiries not addressed here, please don’t hesitate to contact us. It’s our pleasure to assist you in building a wardrobe of timeless elegance.